lean

In praise of SWARMing

Most of my work these days is helping organisations figure out how to be more effective, in terms of how quickly they can identify and respond to the needs of their external and internal customers, and how well their response meets those needs. This tends to be easy enough in the small; the challenges appear as we try to scale these techniques to the hundreds, thousands or tens of thousands of people.

Six Impossible Things

I’m having fun in the most unlikely of places. I’m currently working at a Big American Bank. In fact, it’s so big it’s called Bank of America. I recently wrote an article for their internal agile magazine which probably best describes why I think it’s so much fun, and which I’ve reproduced below.

The lady in the taxi - a parable of metrics

Once upon a time there was a lady in a taxi. It took such a long time for the lady to get to her destination in the taxi that she went to the town hall and told the man from the council. The man from the council wanted to figure out why the taxi journey was so slow, so he placed cameras at all the traffic lights in the town to measure how many cars went past, and how quickly. The traffic light cameras would click every time a car went past the lights.