Seek First to Understand

5 mins

Whenever I arrive in a new context—a new client engagement or a new team in an ongoing gig—I seem to arrive right in the middle of something. A significant planning event, a technical design session for a major component, implementing a new productivity tool.

Phew, it looks like I am just in time! A few days later and they would have totally messed up that quarterly plan. They are going to use what technology to solve that? So much to do, so little time! It is fixable, but only if everyone stops what they are doing and listens to me right now!

Or maybe not. I want to share a couple of techniques that I have adopted over the years that have helped me to resist the urge to Fix All The Things.