process

A bad (computer) system will beat a good person every time

16 mins

This is a story about amazing customer service being undermined by poor software, in the form of simplistic business rules and fragile systems. I am telling it because I made a promise to someone who features prominently in the story, and whose manager should be aware just how fantastic their staff are, and just how much their poorly designed computer systems and cost-cutting are letting their company down.

How to train your Agile

9 mins

Modern Scrum is a certification-laden minefield of detailed practises and roles. To legitimately describe oneself as a Scrum Master or Product Owner involves an expensive two day certification class taught by someone who in turn took an eye-wateringly expensive Scrum Trainer class, from one of the competing factions of “Professional” or “Certified” (but ironically not both) schools of Scrum training. But it was not always so.